Standards, Ratings & Reviews
We are OUTSTANDING!!!
We are immensely proud to be the only independent home care company in Redcar & Cleveland, Middlesbrough & North Yorkshire to achieve an OUTSTANDING rating by our regulator, the Care Quality Commission (CQC).
We believe that this is due to our wealth of experience, high quality staff training programme, our professional attitude and most importantly fantastic personal care assistants, who really make a difference.
CQC monitor and inspect services to make sure they meet fundamental standards of quality and safety including person-centred care, dignity and respect, safety and safeguarding.
You can read the full report from our latest inspection by clicking on "see the report". We are very proud of the result of this inspection and have summaries some key findings below
What CQC said about us...
"People received care and support in a personalised way. Staff knew people well, understood their needs and the way they communicated. Care was focused on people's wishes and preferences. This meant people were able to maintain their independence and achieve a good sense of self-worth and wellbeing. The impact this has on people was outstanding and had resulted in them being settled, content and helped them to lead as full and active lives as they wanted to"
"Care staff spoke passionately about being committed to delivering high quality care"
"One person told us, "I always feel safe"."
"People were supported by well-trained staff that knew them well and had the skills to meet their needs"
"[Person's] anxiety levels have virtually disappeared because of their patience and care"
"People who used the service and their relatives consistently praised the excellent care provided saying care staff went the extra mile. People were supported to maintain their independence and received support from a consistent team of care staff"
"A person said "I look forward to my carer arriving. [Staff are] almost a member of the family now and it's lovely just to be able to have a but of a chat and I can talk about anything"."
"A relative commented, "What makes me feel safe, it's just knowing that whilst I'm 100 or so miles away, there is someone going in to check on [person] twice a day. I have to say I have slept much better at night since the agency started looking after [person] than I ever did before"
"People received personalised care and support which was appropriate to their needs, preferences and aspirations. The service was flexible and staff adapted the support they provided to constantly meet people's changing needs"
"One person said "I've never had a problem with their timekeeping. If anything, they usually stay a few minutes longer than they are supposed to as they like to make sure that there is nothing else I need before they go"."
"Visiting professionals also spoke highly of the service. One professional wrote to us and said, "BJP work closely with family to ensure that a package of care meets their needs, often tailoring the package of care in great detail"."
"Staff developed exceptionally positive and caring relationships with people and their families. Staff were very motivated and demonstrated a commitment to providing the best quality care to people in a compassionate way. People told us their privacy and dignity was maintained at all times"
"We saw people consistently received person centred care. This meant the service put people at the centre of all decisions whilst working alongside other professionals to achieve the best possible outcome"
Investors in People
Since 1991 Investors in People has set the standard for better people management. Internationally recognised accreditation is held by 14,000 organisations across the world. The Standard defines what it takes to lead, support and manage people well for sustainable results.
Based on 25 years of leading practice, the Investors in People Standard is underpinned by a rigorous assessment methodology and a framework which reflects the very latest workplace trends, essential skills and effective structures required to outperform in any industry.
BJP Home Support has held the award since 2015 and was re-awarded in 2018.
ISO 9001:2008 is an internationally recognised award provided by CQS (Certified Quality Systems) which is recognised worldwide. This certification is viewed as a proactive and positive move by existing and prospective clients/customers. It is a statement about an organisation, its commitment towards quality and the importance you place on ensuring the service you provide to your customers is of the highest standard meeting your customers needs.
BJP Home Support has achieved an ISO 9001: 2008 in Quality of Management Systems.
The Contractors Health and Safety Assessment Scheme (CHAS)
CHAS is a visible and credible leader in Health and Safety management. They help businesses and organisations manage their Health and Safety risks and safeguard their reputation.
With 720 buyer members, over 62,000 suppliers on its database and 130 freelance assessors, CHAS is not only the largest but also the fastest growing health and safety assessment scheme in the UK.
BJP Home Support has been part of this scheme since October 2015 and was re-assessed in September 2018.